My Order

Need help with your order from FameGiftCard? Or did you encounter an issue that you want to solve? Please check the most common issues and how to fix them. If your problem is not listed here, just contact us by email, providing us with the details of your order and the issue you encounter.

My Order Is Missing

We’re sorry to hear that you are still waiting for your order from FameGiftCard. Please check the responses below to see what you can do to find your order. You can also request your order history using the form on the contact page and see a detailed report of your previous purchases to find out what is going on.

It could be lost in your spam folder. If it is not there, you possibly received another email from us requesting some additional information or an update on the status of your order. You can also request a detailed report of your order history using the form on the contact page. If you still can’t find it, please check the questions below to determine if your issue was caused by a particular payment method.

That means that the product went out of stock the very moment you ordered. An unfortunate coincidence. This is a rare occurrence, and we are sorry this happened to you! Should you receive a product with a blank code contact customer support. Here, you can ask for a refund or that we deliver your product as soon as it is back in stock.

For security reasons, orders made via PayPal are sent directly to your PayPal email address. You will not receive the order at the email address you filled in at checkout. We do this to guarantee you have access to the email address linked to your PayPal account. This security measure prevents fraudulent transactions for the benefit of our customers. We strive to create a safer online shopping environment for you.

My Order Was Canceled

There are a variety of reasons an order will be automatically canceled, but don’t worry, your refund is on its way. We are sorry that this occasionally occurs, but here is a little more information on why it can happen.

Yes, of course! It will happen automatically and take 1-3 working days, depending on the payment method that you used. Check out the refund FAQs for more specific details.

There are several reasons why your order was canceled automatically. The most common are listed below:

- Our online store did not accept your credit card. We only accept cards that are 3D secure.

- We declined your order for security reasons.

- You have reached your payment limit. Please wait several days after your last successful order before making another.

- You did not verify your payment within the allotted 15 minutes. You must therefore wait 2 hours before attempting another purchase. You should have received a link to our trusted verification partner Shufti to upload your ID document or an email to collect your products.

We ask our customers to verify themselves to help prevent fraud and theft. The verification process we use contributes to greater security measures like KYC (Know Your Customer) and AML (Anti Money Laundering). These processes are integral measures to help prevent all our customers from falling victim to scams.

Please note: Always make sure to order one of our products for yourself or someone you know personally. Never use it as payment to a third party. Always use a traceable payment method for transactions on the internet.

What do you need help with?

Find the answers to frequently asked questions about your order, code, payment and more.

My Code

My Order

My Payment

Refunds

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