Refunds

We understand the refund process for digital products can sometimes be a confusing one for the user, so we do our best to make it as simple as possible. Should you be expecting a refund due to a technical error or because your order was canceled, please wait the estimated times listed below for the refund to appear in your account before reaching out. Check the FAQs below for more information on when to expect your refund or if it is possible to receive one.

Asking For A Refund

Refunding eGift cards and digital products is only possible if there was a technical problem during the payment or ordering process. However, we want to make sure all orders are fulfilled correctly. Below you can see what is possible in your situation.

Refunds are only possible if there was a technical issue during your ordering process. Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card nor receive a refund. For more information, please consult our Complaint Policy and Terms & Conditions.

If you can’t find the delivery email with your eGift card code, don't worry! We will be happy to resend it to you. Just request your order history and a run-down of your previous orders will be emailed to you. Just click on the order in question to view the lost codes.

In most cases, this is not possible. Because we deliver the digital code directly, it can also be redeemed immediately, making it impossible to guarantee that you are returning an unused code.

Waiting For A Refund

Depending on your payment provider, a refund can take between 1-3 working days (not counting weekends or holidays) until you receive your money back. Email us if your refund takes longer than indicated below.

Your refund will normally take 1-3 working days (depending on which bank you use). 

If your payment was canceled and no order was delivered, it means your payment was not received by us and you will be directly refunded. The refund will show on your account after a maximum of 1-3 working days. Please note that a declined payment might be marked as "pending" or "reserved". This will be removed after a certain time, depending on the policy of your bank or credit card company.

To refund Trustly payments, we need your payment information, as we do not receive this from Trustly.

Please approach us here, and provide us with:

  • The name of your bank

  • Full name of the account holder

  • The IBAN used

  • The matching BIC/Swift

After we receive this information and initiate your refund, the processing period will take 1-2 working days.

What do you need help with?

Find the answers to frequently asked questions about your order, code, payment and more.

My Code

My Order

My Payment

Refunds

Verification & Security

Something Else

Want to know more?

Let's get social!

Facebook Twitter Youtube Linkedin

Get exclusive updates from FameGiftCard

Get the FameGiftCard app

The product names used on this website are for identification purposes only. All trademarks and registered trademarks are the property of their respective owners.

© 2025 FameGiftCard.org