Verification & Security

Your online safety is important to us! We have a number of Anti-Money-Laundering and Fraud Detection procedures in place. Sometimes our systems flag a security alert which results in an ID verification process for the customer. We do regret the inconvenience this causes for some innocent customers, but are proud of the scammers and fraudsters we stop right at our door from doing harm to others. On this page you can read all about the ID verification process and stay informed about on-going fraud and scam cases.

Scam, Fraud and Phishing Prevention

Online payment cards and digital gift cards are often used by scammers to trick innocent people into losing their money. Once redeemed, these products leave no trace to the scammer. On this page, we inform you about ongoing scam and fraud attempts that we know of. If your code has been shared, we unfortunately cannot assist you. If you have not shared the code yet, please contact our Customer Support to see what can be done.

Only buy a gift card for your own use or as a gift for someone you know personally. Fraudsters/ scammers want to get paid with untraceable online cards. We cannot trace scammers through the payment this way. Always make sure to use a traceable payment method for online transactions. Gift card codes are instantly redeemable and cannot be refunded. They are lost to you the second you share the code with someone else.

Don't send any more codes. Keep in mind: Digital products are immediately redeemable and non-refundable. Once you send the code to someone else, you can consider it stolen. Victims of fraud or scam should contact their local police as soon as possible to file a report and get in touch with a possible fraud help desk in their area.

We are very sorry if someone tricked you into giving away your code. Please note that digital gift card codes are immediately redeemable and, therefore, non-refundable. As specified in our Terms & Conditions, we cannot take products back, refund, or exchange products that have already been delivered to you. We are unable to send you a refund if you gave away your delivery email or digital code to:

- A person in real life.

- A WhatsApp number.

- An email address.

- An online form.

- A website to redeem it on.

- Any social media account.

- Any online marketplace.

- Any online chat.

Verification

While our verification process is in place to best protect our users, we understand these extra steps can be confusing. So, we hope we explain it a bit better by answering your most frequently asked questions.

We ask our customers to verify themselves to help prevent fraud and theft. The verification process we use contributes to greater security measures like KYC (Know Your Customer) and AML (Anti Money Laundering). These processes are integral measures to help prevent all our customers from falling victim to scams. Get to know more about what identity verification is in our article.

Please note: Always make sure to order one of our products for yourself or someone you know personally. Never use it as payment to a third party. Always use a traceable payment method for transactions on the internet.

Any documents provided are for the verification process only and are never used for anything else. Feel free to check out our privacy policy for more information.

Unfortunately, we need to check a lot of orders to prevent fraud. Checking for fraudulent actions is necessary to know that people are not misusing our website. We work very hard only to allow legitimate transactions to take place. So, when your order is flagged, it is just our way of checking to see if the transaction is legitimate. We know that genuine users with buyers' intent are sometimes asked to complete these steps. We regret that this is the case; however, this is a crucial step to ensure the overall safety of our site.

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